Return & Exchange Policy – ToyBuddies

Last Updated: June 2026

At ToyBuddies, customer satisfaction is our priority. We carefully inspect every product before dispatch to ensure that it reaches you in excellent condition. If you receive a damaged, defective, or incorrect item, we are happy to assist you with a return, replacement, or exchange.

1. Eligibility for Returns & Exchanges

You may request a return or exchange if:

• You received a damaged product.
• You received a defective product.
• You received the wrong item.
• The product is missing parts or accessories.

To qualify for a return or exchange:

• The request must be submitted within 3 days of delivery.
• The product must be unused and in its original condition.
• Original packaging, tags, manuals, and accessories must be included.
• Photos or an unboxing video may be required for verification.

2. Exchange Process

If your exchange request is approved:

• Our support team will arrange a pickup where available.
• The product will be inspected after it is received.
• A replacement product will be shipped subject to stock availability.
• If the requested replacement is unavailable, a refund may be offered instead.

3. Return Process

To request a return:

• Email us at toybuddiess@gmail.com.
• Mention your Order ID.
• Provide clear photos or videos of the issue.
• Our team will review your request within 48 hours.
• Once approved, return instructions will be shared.

4. Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Products that have been used or damaged after delivery.
• Items without original packaging.
• Digital products, downloadable content, or printable worksheets.
• Gift cards and customized products.
• Clearance, promotional, or sale items unless received damaged or defective.

5. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Take clear photographs of the product and packaging.
• Contact us within 24 hours of delivery.
• Do not use the product until the issue is reviewed.

6. Refunds

If a replacement is unavailable or a return is approved, refunds will be processed according to our Refund Policy.

• Refunds are processed within 5–7 business days after approval.
• The refund will be credited to the original payment method used during purchase.

7. Contact Us

If you have any questions regarding returns or exchanges, please contact us:

Email: toybuddiess@gmail.com

Website: toybuddies.in

Support Hours: Monday – Saturday, 10:00 AM to 6:00 PM

Quick Summary

• ✅ Returns & exchanges accepted for damaged, defective, or incorrect items.
• ✅ Request must be made within 3 days of delivery.
• ✅ Replacement is preferred whenever available.
• ✅ Refund available if replacement is not possible.
• ❌ No returns on used products, digital products, or items without original packaging.